What is the most therapeutic response when a mother of a sick infant is crying?

The most therapeutic response in this situation is to acknowledge the mother's emotional distress and offer her an opportunity to communicate her feelings. By saying, "I can see you're upset, would you like to talk?", the healthcare provider validates her feelings and opens the door for her to express her concerns and fears. This approach fosters a supportive environment where the mother feels heard and understood, which can be crucial during such a distressing time.

Acknowledging her emotions can help build rapport, facilitate better communication, and ultimately assist the mother in coping with her anxiety about her infant's health. This empathetic response aligns with best practices in providing compassionate care, as it encourages the sharing of feelings, rather than minimizing or dismissing them. Such an interaction can significantly improve the mother's experience and foster her emotional well-being.